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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeemaine Kazee

November 21, 2025

5  out of  5
rating by Jeemaine Kazee
"Erin was everything I needed"
We responded:
"Hi Jeramaine, thank you for the perfect review! I'm please Erin was able to help you with your insurance. My team and I are here whenever you need us."
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Ms Regina

November 21, 2025

5  out of  5
rating by Ms Regina
"I had a great phone call with Matthew from the Vandalia, Illinois State Farm Insurance office. Matthew was really patient and responded to all of my many questions. I asked him to give me a day or two to think it over and he was fine with that. He was not one of those pushy salespeople. So, I called him again after a couple of days to go forward with writing my car insurancepolicy. I loved the transparency and the fact that Matthew didn't do a bait-and-switch. He was true to the initial quote he gave me over the phone. I am very pleased with the Vandalia IL office team and will continue to be a loyal customer. Thank you guys! 🙏😊"
We responded:
"Ms Regina, thank you for the review, and giving a shout out to Matthew. We're happy he was able to help you and answer your questions. Have a Happy Thanksgiving and Merry Christmas. Please have your friends give Matt a call!"
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Kash Patel

November 18, 2025

5  out of  5
rating by Kash Patel
"Very good service prompt reply customer dedicated."
We responded:
"Kash, we are pleased you received 5 Star Service and felt you got a reasonable price for your insurance. No one wants to pay more than they have too, and we take pride in building personal plans and coverage for each person. If you ever need us, we’re ready to help!"
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John Cook

November 12, 2025

5  out of  5
rating by John Cook
"Received better coverage at a cheaper price for my car truck and both motorcycles. I don’t think it gets any better than that."
We responded:
"Hi John, thank you so much for the 5 star review! I am so happy we were able to get you better coverage at a lower rate. The only thing better than that is saving money close to the Holidays! "
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Joshua Starks

November 10, 2025

5  out of  5
rating by Joshua Starks
"State farm insurance agency has been one of the greatest experiences I've ever had to deal with when it comes to receiving amazing customer service. I respect how simple and easy they have made it and I feel honored to be a part of such a great company! Thank you all again for everything you have helped me with! I look forward to working together more in the future! God bless 🙏🏾"
We responded:
"Thank you for your 5-star review Josh! My State Farm team and I are happy to be your Good Neighbor!"
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Jill Domoracki

October 2, 2025

5  out of  5
rating by Jill Domoracki
"When talking to Erin, she was very professional."
We responded:
"Thank you for your review! We are glad to hear Erin was able to help you with your insurance needs in a professional way! We’re here when you need us. Would you do us a favor? Don’t keep Erin a secret! Please ask your friends and family to see what she can do for them too 👍🏻"
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delma edwards

September 29, 2025

4  out of  5
rating by delma edwards
"My experience was outstanding, no pressure. Thanks"
We responded:
"Hi Delma. Thank you for the review. I’m glad to hear you had a great experience with our office. Please let me know what we can do a little better to earn that extra star!"
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Leanne Bales

September 24, 2025

5  out of  5
rating by Leanne Bales
"Efficiency and caring after weather event causing damage to my home. Communication via social media informing customers steps to take to file claims."
We responded:
"Thank you, Leanne, for taking a moment to give our office a great review. Delivering on our promise is very important to us here at our State Farm office. We are sorry you were affected and sustained damage during this recent hailstorm, but our team will be here until all your repairs are done! If you need anything, give us a call or stop by! We always have a pot of coffee on!"
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Judith Mahler

September 22, 2025

5  out of  5
rating by Judith Mahler
"I received excellent information and customer service while I was changing my auto and rental insurance to State Farm"
We responded:
"Hi Judith. I’m glad to hear about your great experience switching to our office! My team and I are here when you need us."
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Robert Varga

September 8, 2025

5  out of  5
rating by Robert Varga
"Very professional, personalized, knowledgeable and friendly service and support for my Wife and myself in Vandalia, and our Granddaughter in Sunset Hills, MO for our Auto and Homeowners Insurance."
We responded:
"Thank you Mr Bob! Always a pleasure to visit with you when you stop in! "
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Alan Martin

September 3, 2025

5  out of  5
rating by Alan Martin
"Friendly, Helpful sevice"
We responded:
"Awesome! We’re glad you had a 5 Star experience with our office "
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Gabriel Emerick

August 29, 2025

5  out of  5
rating by Gabriel Emerick
"Hannah is an amazing associate and extremely helpful. Not only is she very knowledgeable but she also gives detailed information and is willing to help anytime!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Carl Wilkerson

August 29, 2025

5  out of  5
rating by Carl Wilkerson
"Very professional and everything done in a timely manner."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Chrissy Lehnen

August 19, 2025

5  out of  5
rating by Chrissy Lehnen
"Great people in this office!!! So helpful and very nice!"
We responded:
"Aww, you made our day Chrissy! Thank you and it’s a pleasure working with folks just like you!"
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Makia Dawn Charlton

August 18, 2025

5  out of  5
rating by Makia Dawn Charlton
"We've been with State farm for years, and all of their representatives here at the vandalia IL office are always extremely helpful and nice!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jill Simonton

August 15, 2025

5  out of  5
rating by Jill Simonton
"Bery friendly and helpful staff. No complaints"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Tabbie Eckelberry

August 14, 2025

5  out of  5
rating by Tabbie Eckelberry
"Employees are very nice and helpful. A good experience. I would recommend this business to others"
We responded:
"Thank you for the incredible review Tabbie, we appreciate very much. Have a Merry Christmas and Safe and Happy New Year!"
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Cassey Alka

August 12, 2025

5  out of  5
rating by Cassey Alka
"Excellent experience getting my auto insurance!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Johnny Layton

August 11, 2025

5  out of  5
rating by Johnny Layton
"They saved me money on my auto insurance and the service is great. They worked with me to get what I needed at a price I could afford. Thank you Erin."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Wayne Rottger

August 8, 2025

5  out of  5
rating by Wayne Rottger
"Spoke to Caleb. He quickly answered my question and sent me the doc requested."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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RAZZY

July 23, 2025

5  out of  5
rating by RAZZY
"Chilling with Jake. Love Stare Farm!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cindy Jorgensen

July 18, 2025

5  out of  5
rating by Cindy Jorgensen
"State Farm has been fantastic to work with—professional, responsive, and truly caring. They make the insurance process easy. Highly recommend!"
We responded:
"Thank you Cindy! My team and I work hard to make sure everyone receives 5-Star service, everytime!"
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Susan Ballard

July 16, 2025

5  out of  5
rating by Susan Ballard
"Great service. Always helpful and on top of things."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Carrie Kowalczyk

July 15, 2025

5  out of  5
rating by Carrie Kowalczyk
"James was very helpful in setting up my autopay and extremely pleasant to work with."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Debra Rickart

July 15, 2025

5  out of  5
rating by Debra Rickart
"Happy, helpful, friendly, alot better than the auto-line. She's a sweety, give her a raise!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."