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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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O. G.

November 18, 2024

2  out of  5
rating by O. G.
"The one thing I hate with insurance companies is when they “can’t” tell me where or why the change is happening. I spoke to a woman from this office (not going to name her) but I was wondering why my insurance went up $100 “ since I haven’t had an accident or ticket in years and I haven’t moved or gotten a new vehicle. She was able to tell me where $50 was going back on my bill and said at the end of the 6 months that will equal $100. They are just like every other company, raising the cost for absolutely no reason and then not being able to tell you where/why the change is ocurring. Ready to leave this company now. To many increases over the years."
We responded:
"Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced and understand how concerning unexpected rate changes can be. While we strive to provide clear explanations for any changes, there are times when multiple factors—such as state regulations, industry trends, or policy updates—can affect rates, even without changes to your driving record or coverage. We’d like the opportunity to review your situation further to ensure all details were accurately explained and address any lingering concerns. Please feel free to reach out to our office directly at (618) 283-0951. Your satisfaction is very important to us, and we’d appreciate the chance to make this right. Thank you for being a valued customer, and we hope to regain your trust. "
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Denise Abatte

October 30, 2024

5  out of  5
rating by Denise Abatte
"I was slightly nervous to work with an agency so far from my home, however I found it to be more customer oriented than my local agency office."
We responded:
"Hi Denise, Thank you so much for your wonderful review! We’re thrilled to hear that you felt cared for, even from a distance. Technology truly helps us stay connected and deliver the same personal, customer-focused experience no matter where you are. We’re grateful for the trust you’ve placed in us and would love the chance to help others in the same way. If you have any friends or family who could use our services, we’d be honored to assist them, too. Thanks again for your kind words!"
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Anne Mannix

October 22, 2024

5  out of  5
rating by Anne Mannix
"I worked with Erin, I appreciated the ease in setting up my policy and payment!"
We responded:
"Hi Anne, we’re excited to hear how easy it was to work with our office and that Wrin was able to give you 5 Star service!"
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Rhonda Greene

October 18, 2024

5  out of  5
rating by Rhonda Greene
"We worked with Erin, she was great. She was patient, understanding of our needs and provided great customer service."
We responded:
"Hi Rhonda, we’re glad to hear your experience working with Erin was worthy of a 5 star review. Thank you for taking a moment to share your experience, we really do appreciate it"
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Jonathan Bare

October 12, 2024

5  out of  5
rating by Jonathan Bare
"Amazing customer service from an insurance agency. I've never had an agent be so involved and up front about what is going on with my accounts and claims and it's refreshing. Got both my home and my car with Erin and my auto is cheaper than before and my home is covered better than before. Highly recommended agency."
We responded:
"Jonathan Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service. It’s our goal to be transparent and proactive in managing your accounts and claims, so we’re glad to know you found it refreshing. We appreciate your trust in us to handle your home and auto insurance, and we’re happy we could help you get better coverage at a great price. Thank you for recommending us!"
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Maxx Webb

October 11, 2024

5  out of  5
rating by Maxx Webb
"I was having a problem getting a hold of some one over a claim and kay went above and beyond to help me get ahold of someone and got it resolved would recommend"
We responded:
"Thank you Max for the review. I’m glad Kay was able to assist you quickly and get your issue resolved. We are glad to help and we’ll be ready to help again if you need us 💯"
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Faith Ellison

October 11, 2024

5  out of  5
rating by Faith Ellison
"I absolutely love the customer service here at the Vandalia Branch! && their new hire Kay is a sweeettttheart! Love her, super friendly all the way around great experiences everytime! (:"
We responded:
"Thank you so much Faith for your kind words! We’re thrilled to hear that you’re enjoying the customer service at our Vandalia Branch. Kay is indeed a wonderful addition to our team, and we’re glad to know that her friendliness and helpfulness have made your experiences even better. We look forward to continuing to serve you with the same level of care. Thanks again for sharing your feedback! 😊"
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diane1955166

October 7, 2024

5  out of  5
rating by diane1955166
"Congratulations you guys are the best took care of my rent house when lightning hit the tree and went to garage."
We responded:
"Hi Diane. We are sorry about your claim. It’s never fun when something like this happens. I am glad we were able to help your claim go smoothly and get you taken care of as quick as we could! Thank you for sharing your experience."
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Don Schwilk

October 7, 2024

5  out of  5
rating by Don Schwilk
"The staff and the service I received was excellent. No pressure answered all my questions helped me through everything and got me a reduction in my car insurance, which is very important to me."
We responded:
"Hey Don! Thank you so much for sharing your positive experience! We’re thrilled to hear that our team provided you with excellent service and helped you save on your car insurance. Our goal is always to make the process as smooth and pressure-free as possible. If you have any more questions or need further assistance in the future, we’re here to help!"
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Tina Tharrington

October 7, 2024

5  out of  5
rating by Tina Tharrington
"The ease of obtaining car and rental insurance was painless. Ms Erin Moreland was pleasant and most helpful. Will spread the word about State Farm. Thank you."
We responded:
"Hey Tina, I’m glad you had a 5 Star experience working with Erin! We appreciate anyone you can send our way for home and auto insurance. Don’t forget we do life and health insurance too 👍🏻"
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athenia Solonynka

October 3, 2024

5  out of  5
rating by athenia Solonynka
"Every time I have ever called and needed anything they were always very helpful and able to take care of whatever I needed!"
We responded:
"Athenia, I looked into my account this morning, and your review made my day! I’m glad my team and I are here and ready when you need us, and you’re getting the service you expect and deserve!"
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Michael Dunn

October 3, 2024

5  out of  5
rating by Michael Dunn
"Fast friendly service"
We responded:
"Thank you Mr Michael!"
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Patty Yaeger

September 30, 2024

5  out of  5
rating by Patty Yaeger
"Erin R. was very helpful."
We responded:
"Hi Patty, thank you for taking a moment to give Erin a 5 Star review!"
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Ramy Moreland

September 24, 2024

5  out of  5
rating by Ramy Moreland
"Erin M is helpful and great to work with!"
We responded:
"Thank you Ramy for the cool review! Erin is awesome, we agree!"
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Rick

September 23, 2024

5  out of  5
rating by Rick
"Erin has been extremely helpful in finding the right policies for me. I will.continue to recommend her to family and friends .. I have 2 more friends that will contact Erin when their present policies expire ."
We responded:
"Rick, thank you for the referrals! Keep them coming and we’ll keep sending you gift cards as a thank you!"
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Raegan Permenter

September 18, 2024

5  out of  5
rating by Raegan Permenter
"Erin R is fantastic!!!!!!!!"
We responded:
"We agree! ERIN RYAN is amazing and really cares about her customers, and takes her time to make sure everyone understands what they need. Thank you for the 5 Star review"
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Gary Raatz

September 17, 2024

5  out of  5
rating by Gary Raatz
"# 1"
We responded:
"You’re #1 in our book too Gary! Thank you"
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Tabbie Eckelberry

September 16, 2024

5  out of  5
rating by Tabbie Eckelberry
"Employees are very nice and helpful. A good experience. I would recommend this business to others"
We responded:
"Thank you for the incredible review Tabbie, we appreciate very much. Have a Merry Christmas and Safe and Happy New Year!"
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Louvenia Mccarter

September 16, 2024

5  out of  5
rating by Louvenia Mccarter
"Ashley was great. Keep up the great work 👍"
We responded:
"Thanks Louganis for the cool review. We’re glad to hear your experience with Ashley was 5 Star!"
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Jessica Max

September 13, 2024

5  out of  5
rating by Jessica Max
"Lexi was great"
We responded:
"Jessica, we appreciate you taking a moment and giving Lexi a 5 Star review!"
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Joe Satele

September 12, 2024

5  out of  5
rating by Joe Satele
"Every thing went smoothly I am looking forward to a good relationship with you 👍"
We responded:
"Thanks Joe, we’re so glad to hear switching was smooth and easy. My team and I are here and ready when you’ll need us most. "
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Lynne Geller

September 4, 2024

5  out of  5
rating by Lynne Geller
"Very helpful and polite"
We responded:
"Thank you so much for your kind words, Lynne! We're thrilled to hear that you found our team helpful and polite. Providing outstanding service is our top priority, and we're delighted that we could assist you. If you have any further needs or questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!"
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Ann Elston

September 4, 2024

5  out of  5
rating by Ann Elston
"Loved working with State Farm. Erin was personable and honest"
We responded:
"I’m glad you had a great experience working with our office!"
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Missy Styer

September 3, 2024

5  out of  5
rating by Missy Styer
"Erin R is really great to work with. She saved me money on car and renters insurance plus got me a policy for if I get sick and am off work. All 3 policies were cheaper than just my old car insurance. I highly recommend talking to her. She is very sweet and very thorough."
We responded:
"Thank you Missy for the kind review. We are so glad Erin was able to put a plan together just for you, and at a cheaper rate than you were paying before!"
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Dorthy Nash

August 29, 2024

5  out of  5
rating by Dorthy Nash
"I had the opportunity to work with Erin R. on my new insurance policy and she was very professional, knowledgeable and was able to get me a decent rate! Everything went smoothly and I would definitely refer others to work with her at State Farm! Thanks Erin! Yolanda Jackson"
We responded:
"Thank you Dorthy. We are so glad your experience was smooth and easy! Please don’t keep Erin a secret!"