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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chrissy Lehnen

August 19, 2025

5  out of  5
rating by Chrissy Lehnen
"Great people in this office!!! So helpful and very nice!"
We responded:
"Aww, you made our day Chrissy! Thank you and it’s a pleasure working with folks just like you!"
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Makia Dawn Charlton

August 18, 2025

5  out of  5
rating by Makia Dawn Charlton
"We've been with State farm for years, and all of their representatives here at the vandalia IL office are always extremely helpful and nice!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jill Simonton

August 15, 2025

5  out of  5
rating by Jill Simonton
"Bery friendly and helpful staff. No complaints"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Tabbie Eckelberry

August 14, 2025

5  out of  5
rating by Tabbie Eckelberry
"Employees are very nice and helpful. A good experience. I would recommend this business to others"
We responded:
"Thank you for the incredible review Tabbie, we appreciate very much. Have a Merry Christmas and Safe and Happy New Year!"
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Cassey Alka

August 12, 2025

5  out of  5
rating by Cassey Alka
"Excellent experience getting my auto insurance!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Johnny Layton

August 11, 2025

5  out of  5
rating by Johnny Layton
"They saved me money on my auto insurance and the service is great. They worked with me to get what I needed at a price I could afford. Thank you Erin."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Wayne Rottger

August 8, 2025

5  out of  5
rating by Wayne Rottger
"Spoke to Caleb. He quickly answered my question and sent me the doc requested."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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RAZZY

July 23, 2025

5  out of  5
rating by RAZZY
"Chilling with Jake. Love Stare Farm!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cindy Jorgensen

July 18, 2025

5  out of  5
rating by Cindy Jorgensen
"State Farm has been fantastic to work with—professional, responsive, and truly caring. They make the insurance process easy. Highly recommend!"
We responded:
"Thank you Cindy! My team and I work hard to make sure everyone receives 5-Star service, everytime!"
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Susan Ballard

July 16, 2025

5  out of  5
rating by Susan Ballard
"Great service. Always helpful and on top of things."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Carrie Kowalczyk

July 15, 2025

5  out of  5
rating by Carrie Kowalczyk
"James was very helpful in setting up my autopay and extremely pleasant to work with."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Debra Rickart

July 15, 2025

5  out of  5
rating by Debra Rickart
"Happy, helpful, friendly, alot better than the auto-line. She's a sweety, give her a raise!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lisha Sanders

July 10, 2025

5  out of  5
rating by Lisha Sanders
"Peyton did a great job answering all my questions and got my needed policy changes done efficiently!."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Mule F

July 10, 2025

5  out of  5
rating by Mule F
"Matt was an amazing help! He answered all of my questions and offered me more benefits at a cheaper price than my previous carrier, who only raised my rates!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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vickie rekasie

July 10, 2025

5  out of  5
rating by vickie rekasie
"Very nice and helpful to me"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Deb Koelker

July 9, 2025

5  out of  5
rating by Deb Koelker
"I strongly dislike State Farm’s billing practices of joining five vehicles with different policy numbers onto one “Billing Acount” . I strongly dislike it for several reasons, but particularly when some are quarterly & some are on a different schedule. I asked that the quarterly policy be moved to its own “Billing Acct” and Payton was thorough in checking on that & accomplishing the change & notifying me afterwards. And she did so cheerfully. Much appreciated!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ptoshia Triplett

July 5, 2025

5  out of  5
rating by Ptoshia Triplett
"Erin was patient knowledgeable and helpful with assessing my needs and never pressured me into taking any more than I needed. She offered well attempted to offer me other plans and I was thankful but declined and she said I could call her at anytime."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sneddon Kerry

July 4, 2025

5  out of  5
rating by Sneddon Kerry
"James is a great asset to your agency."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Dean Charlton

July 3, 2025

5  out of  5
rating by Dean Charlton
"Very polite and was efficient in handing my payment. Very courteous people at Clinton-Simpson State Farm Insurance Agency. I have been with them for 6 years and they have ALWAYS been looking out for my concerns. Always helpful in finding ways to make it easier and cheaper if possible. Thank you for your agency."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Terry Hamlin

July 2, 2025

5  out of  5
rating by Terry Hamlin
"James was very polite, and knowledgeable. He answered all my questions, to the best of his ability. Good job James."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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David Kellogg

July 1, 2025

5  out of  5
rating by David Kellogg
"Cameron always bends over backwards to help. Great service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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James Lindquist

July 1, 2025

5  out of  5
rating by James Lindquist
"My agent went above and beyond in service. She was understanding and very patient with my situation. She also saved me a ton of money."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kristal Henry-Starling

July 1, 2025

5  out of  5
rating by Kristal Henry-Starling
"I love the friendly, quick, patient service you always give me, when I call to make a payment!! Love this!!❤️❤️"
We responded:
"Thank you Kristal! We appreciate your business and the kind words with your awesome review!"
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leland patrick

July 1, 2025

5  out of  5
rating by leland patrick
"Done a Great job and very Friendly,Thank you"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Michael Lockhart

June 26, 2025

5  out of  5
rating by Michael Lockhart
"Matt did amazing setting up my new insurance policy. Great customer service. Really treated me like part of the family."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"