Customer Service Representative - State Farm Agent Team Member

Position OverviewWe are seeking a dedicated and professional Customer Service Representative for a full-time, in-office position at Clint Simpson State Farm in Vandalia, Illinois. Hours are Monday through Friday, 8 AM - 5 PM.If you have a passion for helping people and enjoy providing exceptional customer service, this is a great opportunity to join a dynamic team with excellent growth and income potential.Key Responsibilities • Answer phone calls and assist customers with inquiries • Process payments and follow up on late payments • Help customers with policy changes, claims, and general questions • Greet and assist walk-in clients, directing both foot and phone traffic as needed • Handle general policy changes and updates • Identify opportunities for additional sales and services • Make outbound calls to prospects and customers, scheduling appointments with licensed agents • Support agents with underwriting and claims processes • Maintain a positive work ethic and contribute to a collaborative team environmentIf you thrive in a fast-paced setting and are a motivated self-starter, we’d love to hear from you!

As a Team Member, you will receive...

Requirements

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.